Pre-sales Support

Consultation Before Buying

We understand customers get confused about what they should buy. When there are multiple models and products, they need to think a lot. We have solved this problem through consultation before purchase. Customers can reach us and tell their requirements. We will suggest them suitable products and help them in buying the right lithium-ion battery and portable power station.

Design Consultation

We offer OEM services where customers give their designs. We offer design consultation and check the designs thoroughly. Our experts have an in-depth look and give feedback on the design. If the design is perfect and there is no problem with it, we can easily implement their design and manufacture the product. If there are issues with the design, our experts propose solutions or make amendments at our end.

After Sales Support

Global Email Support

For the ease of our customers, we are always with them. We have global email support for our customers. They can reach us with their problems and issues anytime and from anywhere. They can provide us with their email and contact numbers. Our representatives will get back to them within 48 hours.

Warranty Services

All our products are backed by a reliable warranty. We offer a one-year warranty for all portable power stations. Customers can claim their warranty in case of any problem. Our team will get back to them and guide them on how they can return the product. According to the problem, we might repair the product or replace it.

Company News

We keep our buyers updated with the latest news about the company. We have a News section on the website where our visitors can check the updates or any announcement by the company.

Technical Support

We have an expert team to deal with technical issues. If you are facing any problems with Lithium-ion battery packs or portable power stations, we are always ready to help you out. You can send us the problem, and our experts will have an in-depth look at it. They will get back to you with solutions. They might ask you to claim the warranty and return the product.

Return and Replacement

We offer return services if there is any problem with the product. When customers claim their warranty and share their problems, we offer them solutions. Sometimes, there is nothing wrong with the product, and customers are misusing it. So, we guide them through our videos, emails, and blogs. If there is any problem with the product that needs repair or replacement, we offer a return service. We repair the product at our facility or offer replacement to the buyer.

New Products and Upgrades

The news related to the new products and upgrades is sent to your customers in the first place. We send special discounts and offers to all your subscribers. We also keep them updated with the new events and product shows.

On-sales Support

Quality Assurance

We ensure quality at every cost. Before the product leaves our place, we do a thorough inspection. Our team of 40 members does the quality check and ensures everything is up to the mark. If there is any problem with the product, it is rejected in the QC test.

We ensure high-quality international standards and have certifications of ISO 9001, ISO 14001. Our state-of-the-art facility is equipped with the latest machines to test products and assure quality. After the quality test, we give a quality guarantee.

On-time Delivery

We value customers’ time and plans. Therefore, we have reliable shipping partners that can deliver the order on time. There are no unexpected delays and surprises in the end. We ensure the order reaches its destination without delays.